Frequently Asked Questions

  • Unfortunately, as of August 2026 I must suspend parcel shipping to the EU due to new regulations. This means I can only ship flat items that fit into an envelope, which will ship via untracked letter mail.

  • Yes I will continue to ship to the US! You will be charged a (currently) 22% tariff on parcels at checkout, no surprise fees after that.

  • Yes, I ship from Canada to most places in the world. See above for EU and US information.

    The customer is responsible for any import/customs fees upon arrival. Please check your country’s customs office info to see what these fees may be. This customs process may also delay your order, possibly 2 weeks or more.

    I, Nicole Josephine, am not responsible for any fees or taxes incurred on your order and these fees are not included in the item’s price or shipping costs.

  • All of my prices are in Canadian Dollars. You can use a converter to estimate how much your total will be in your currency.

  • Please add your items to your cart, your shipping will be automatically calculated at checkout.

    The shipping price is the actual amount it costs to ship to you. I make the price as affordable as possible, but it is expensive to ship worldwide from Canada

  • There is a tracked parcel option available for US and international shoppers (all Canadian parcels are tracked). Please consider this option if you need your order by a specific date or to greatly reduce the risk of your parcel getting lost in the mail.

    Untracked mail is out of my control once it is shipped - I cannot track it and cannot afford to replace or refund lost parcels as I am a small shop.

    Letter mail orders are not tracked, but are an affordable option for flat items.

  • International parcels and letter mail can take up to one month to arrive - please only reach out if it has been that long, your order is likely still on the way to you! Parcels and letter mail to the US and Canada should arrive within three weeks, typically less.

    Your order will be processed in 3-15 business days and you will receive a shipping notification when I have sent it out!

    I run the shop by myself as a chronically ill, autistic creator so it can sometimes take me longer to send things out, especially during updates. I appreciate your patience <3

  • Your order may have gotten lost in the mail! If it has been over one month, please head over to the contact page and leave me a message with your order number so I can help you out :) You can also email me directly at nicole.josephinee14@gmail.com

    From there, I may be able to resend your order if it is believed to be lost or I can refund you per my refund policy below.

  • If your order has not shipped yet, please contact me with your order number if you’d like to cancel it or certain items.

    If it has been a month since your order shipped and it has not arrived, please contact me with your order number and we can assess whether I can re-attempt the shipment for you.

  • Yes! Just keep in mind, your entire order will ship together so even in-stock items will ship later once all items in your order are ready.